Exchanges & Returns

EXCHANGES

Oops. Wrong size? Where there are problems, there are solutions. The items you bought at their regular price that have not been worn or used may be exchanged for a different size depending on our inventory within a 14-day period following the purchase. Notice: You will pay for the returned shipping. You must return the product with a tracking number if you don’t want to be held responsible for a lost parcel.

For hygienic reasons, the panties cannot be exchanged and are not covered for refunds. Thank you for understanding.

The discounted items are final sale items.

How to proceed? 

  • Send an email to info@loveandbeyondlingerie.com indicating the transaction number, the item you are returning and why you are returning it. Don't forget to indicate the new size you need. 
  • We will contact you shortly to proceed with the exchange.
  • After you received a confirmation, put the item with its tags intact into its transparent recyclable bag.
  • Put the item in a delivery envelope (The delivery envelope is at your own cost. You can purchase such envelopes at a post office.)
  • Please be assured that the item is well protected to avoid damage.
  • Write the following address on the envelope:
    LOVE & BEYOND LINGERIE
    CP 20038 C.P. CENTRE FOREST
    MONTREAL, QC
    H1H 5W5
    CANADA
  • Delays may vary depending on the country of origin of the return.
  • The initial shipping costs will not be refunded.
  • We will send you for free the new item when we receive the one you are exchanging.
  • If the item is not returned in its original conditions, we reserve the right to not proceed with the exchange.
  • Remember that nothing is perfect, but we want you to be happy.

 

RETURNS

You don’t like the product. It wasn’t love at first sight. No problem! The items you bought at their original price that have not been worn may be returned within a 14 day period following the purchase. Notice: You will pay for the returned shipping. You must return the product with a tracking number if you don’t want to be held responsible for a lost parcel.

For hygienic reasons, the panties cannot be exchanged and are not covered for refund. Thank you for understanding.

The discounted items are final sale items.

How to proceed?

  • Send an email to info@loveandbeyondlingerie.com indicating the transaction number, the item you are returning and why you are returning it. 
  • We will contact you shortly to proceed with the return.
  • After you received a confirmation, put the item with its tags intact into its transparent recyclable bag.
  • Put the item in a delivery envelope (The delivery envelope is at your own cost. You can purchase such envelopes at a post office.)
  • Please be assured that the item is well protected to avoid damage.
  • Write the following address on the envelope:
    LOVE & BEYOND LINGERIE
    CP 20038 C.P. CENTRE FOREST
    MONTREAL, QC
    H1H 5W5
    CANADA
  • Delays may vary depending on the country of origin of the return.
  • The initial shipping costs will not be refund.
  • The refund procedure will only begin when we receive the item you are returning.
  • If the item is not returned in its original conditions, we reserve the right to not proceed with the refund.
  • Remember that nothing is perfect, but we want you to be happy.

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