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EXCHANGES & RETURNS

EXCHANGES

Oops. Wrong size? Where there are problems, there are solutions. The items you bought at their regular price that have not been worn or used may be exchanged for a different size depending on our inventory within a 14-day period following the purchase. Notice: You will pay for the returned shipping. 


How to proceed?

  • Send an email to info@loveandbeyondlingerie.com indicating the transaction number, the item you are returning and why you are returning it.
  • We will contact you shortly to proceed with the exchange.
  • Put the item with its tags intact into its transparent recyclable bag.
  • Put the item in a delivery envelope.
  • Please be assured that the item is well protected to avoid damage.

 

  • Delays may vary depending on the country of origin of the return.
  • The initial shipping costs will not be refunded.
  • If the item is not returned in its original conditions, we reserve the right to not proceed with the refund. We will send you back your item. 
  • Remember that nothing is perfect, but we want you to be happy! :) 

 

 

RETURNS

You don’t like the product. It wasn’t love at first sight. No problem! The items you bought at their original price that have not been worn may be exchanged for a different size depending on our inventory within a 14 day period following the purchase. Notice: You will pay for the returned shipping.

The discounted items are final sale items.


How to proceed?

  • Send an email to info@loveandbeyondlingerie.com indicating the transaction number, the item you are returning and why you are returning it.
  • We will contact you shortly to proceed with the exchange.
  • Put the item with its tags intact into its transparent recyclable bag.
  • Put the item in a delivery envelope.
  • Please be assured that the item is well protected to avoid damage.

 

  • Delays may vary depending on the country of origin of the return.
  • The initial shipping costs will not be refunded.
  • The refund procedure will only begin when we receive the item you are returning.
  • If the item is not returned in its original conditions, we reserve the right to not proceed with the refund. We will send you back your item.
  • Remember that nothing is perfect, but we want you to be happy! :)

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